Refund policy

1. Return period

• You have 30 calendar days from receiving your order to return it.
• Items must be in perfect condition, unworn, with their original tags and in their original packaging.
• For hygiene reasons, we cannot accept returns of underwear, swimwear or personalised items.

2. How to make a return

• Email us at zelvarastyle@gmail.com with your order number and the item you want to return.
• We will reply with instructions for sending the item back.

3. Return shipping costs

• If the return is due to your mistake (for example, you chose a size that doesn't fit), you pay the return shipping costs.
• If the return is due to our mistake (faulty, damaged or wrong item, or a different size from the one you ordered), we pay the return shipping costs.

4. Refunds

• Once we have received and checked the returned item, we will issue your refund within 7 to 10 business days.
• Refunds are made to the original payment method used for the purchase.
• If the item was faulty or the order was incorrect, you can choose between a full refund or a replacement.

5. Size or style exchanges

• We do not offer direct exchanges. If you would like a different size or style, please return the item and place a new order.

6. Damaged or incorrect items

• If you receive a damaged item or one that isn't what you ordered, please email us within 48 hours of delivery.
• We will ask for a photo and arrange the return or replacement at no cost to you.

This policy does not affect your statutory consumer rights.